Jira User / Specialist

Job Title: Jira User / Specialist

Job Type: Contractor

Location: Remote

Job Summary:

Join our customer’s team as a Jira User / Specialist and play a key role in optimizing Agile workflows and issue tracking processes. In this expert-level, AI training-focused role, you'll leverage your Jira expertise to support seamless team operations and provide valuable insights through data analysis and reporting.

Key Responsibilities:

• Manage and track tickets using Jira to ensure timely resolution and accurate documentation.
• Support Agile teams operating in Scrum and Kanban frameworks, maintaining smooth workflows.
• Configure Jira dashboards and reports to deliver clear, actionable data to stakeholders.
• Perform basic workflow configuration tasks to support evolving project requirements.
• Collaborate closely with team members to gather feedback and refine issue tracking processes.
• Utilize strong written and verbal communication skills to clearly document processes and communicate updates.
• Assist with AI training initiatives by providing structured Jira data and insights to support the project’s goals.

Required Skills and Qualifications:

• Minimum 2 years of hands-on experience using Jira in a user-level capacity.
• Expertise in issue tracking, ticket management, and Agile methodologies (Scrum/Kanban).
• Proficiency in configuring Jira dashboards and generating reports.
• Basic knowledge of Jira workflow configuration and customization.
• Strong data analysis skills with a keen attention to detail.
• Excellent problem-solving abilities within collaborative team environments.
• Outstanding written and verbal communication skills.

Preferred Qualifications:

• Experience supporting AI or data-driven projects.
• Familiarity with remote, cross-functional teams.
• Track record of proactive process improvement in Jira environments.