Telephone Operators

Job Title: Telephone Operators

Job Type: Contractor

Location: Remote

Job Summary

Join our customer's team as a Telephone Operator, serving as the essential connection between callers and the information or assistance they need. This dynamic, remote position requires a detail-oriented individual who excels at written and verbal communication, demonstrates technical proficiency, and provides exceptional customer support through attentive and precise service.

Key Responsibilities

• Operate telephone switchboards and systems to initiate, advance, and complete various calls—including local, long distance, pay phone, mobile, person-to-person, and emergency connections.
• Observe signal lights on switchboards, efficiently dialing or pressing buttons to route calls and maintain seamless connections.
• Listen attentively to customer requests, referencing alphabetical or geographical directories to answer questions and deliver accurate telephone information.
• Suggest and verify alternate spellings, locations, or listing formats to customers with incomplete or unclear information.
• Update and maintain directory information, ensuring accuracy and accessibility for all users.
• Receive, document, and categorize information from multiple sources, compiling and verifying data as required.
• Utilize computer-aided dispatch software and handheld computer device software to process information and support operational efficiency.

Required Skills and Qualifications

• Proficiency in Microsoft Outlook, Windows, PowerPoint, and Excel.
• Experience using computer-aided dispatch software and handheld computer device software.
• Exceptional written and verbal communication skills, with a customer-focused approach.
• Strong attention to detail and the ability to process and document information accurately.
• Demonstrated ability to observe, receive, and interpret information from diverse sources.
• Comfortable working directly with the public and delivering professional customer service remotely.

Preferred Qualifications

• Experience updating and verifying telephone directory information for large organizations.
• Background in a high-volume customer service or dispatch environment.
• Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.