AI Customer Support Specialist (PT, CT and MT)

Role Title: AI Customer Support Specialist

Role Type: Contractor

Location: Remote (PT, MT and CT)

micro1 is engaging AI Customer Support Specialists to contribute expertise to a dynamic project supporting an AI-powered platform. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every step.
• Investigate and reproduce customer-reported problems, meticulously documenting findings and relevant technical details for internal review.
• Create, update, and maintain comprehensive documentation for recurring issues, troubleshooting steps, and resolution processes.
• Escalate complex or confirmed technical problems to internal engineering or product teams, providing thorough supporting documentation and analysis.
• Collaborate with internal teams to clarify issue priorities, share user feedback, and contribute to ongoing platform improvement efforts.
• Ensure all customer interactions reflect a high level of empathy, attention to detail, and a customer-first mindset.
• Remain organized while managing multiple concurrent tasks in a fast-paced, technology-driven environment.

Preferred Qualifications

• Proven experience delivering technical customer support for SaaS, technology, or software platforms.
• Exceptional written and verbal communication skills, with a strong emphasis on clarity and professionalism.
• Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
• Experience in documenting technical issues and solutions for both customer-facing and internal audiences.
• Strong organizational skills and ability to track multiple ongoing issues and deliverables.
• A proactive, solution-oriented approach with keen problem-solving capabilities.
• Familiarity with AI products, generative AI tools, or related platforms is a plus, but not required.