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About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Appen
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.
At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
Key Responsibilities:
Own and maintain the complete ISMS documentation library — SoA, policies, procedures, standards, guidelines, and work instructions — ensuring all documents are current, version-controlled, and accessible
Conduct scheduled and ad-hoc document reviews; identify gaps against ISO 27001:2022 Annex A controls and drive timely updates in coordination with control owners
Track and manage the corrective action and CAPA register; follow up with control owners to ensure timely resolution of non-conformities and audit observations
Coordinate and support internal ISMS audits, including scheduling, criteria preparation, and findings documentation
Maintain control documentation across all applicable Trust Services Criteria (Security, Availability, Confidentiality, and, where applicable, Processing Integrity and Privacy)
Coordinate the annual SOC 2 Type II audit: manage auditor requests, organise evidence collection from control owners, and track response status throughout the audit window
Maintain the evidence repository; ensure all operational control evidence is collected, labelled, and retained per audit requirements
Support the ISO 42001:2023 implementation programme as Appen advances towards certification
Help develop new AI-specific documentation — AI Policy, AI Impact Assessment procedures, AI system inventory, training data governance controls, and the ISO 42001 Statement of Applicability
Support the operationalisation of AI management controls across Technology and Product teams during the implementation phase
Coordinate AI management system awareness training and assist in extending the existing security training programme with AI-specific modules
Produce regular programme status reports for the CISO and ISMS Steering Committee, tracking documentation health, open actions, and upcoming audit milestones
Stay current with developments in ISO 27001, SOC 2, ISO 42001, and related frameworks (NIST CSF, EU AI Act) and advise the team on required programme updates
Qualifications & Experience:
5–8 years of experience in information security, GRC, or IT audit roles
Demonstrable hands-on experience supporting or managing ISO 27001 ISMS implementation, documentation, and certification
Direct involvement in at least one SOC 2 Type II audit cycle (evidence coordination, auditor liaison, control documentation)
Proficiency in document management: version control, policy lifecycle, and document repositories (SharePoint, Confluence, or equivalent)
Familiarity with risk assessment methodologies and risk treatment planning
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field
Desirable/ Nice to have
ISO 27001 Lead Implementer or Lead Auditor certification
ISO 42001:2023 awareness training or familiarity with AI management system requirements
Experience with AI/data companies or technology platforms with complex AI governance obligations
Certified Information Systems Auditor (CISA), CISM, CISSP, or equivalent
Apply directly on Appen to get started.