Patient Financial Services Leader

Mercor is working with a leading AI research lab to improve the capabilities of next-generation AI systems. We are seeking experienced Patient Collections and Patient Financial Services leaders to evaluate AI tools designed to improve self-pay revenue recovery and patient financial engagement. Your expertise in self-pay collections, payment plan administration, and patient financial advocacy will directly inform AI systems that optimise patient payment experiences while maximising revenue recovery.

Responsibilities

• Lead patient collections and self-pay operations including early-out collections, bad debt management, and patient payment plan administration.
• Evaluate AI-generated patient financial communication drafts, payment plan recommendations, and self-pay resolution strategies for accuracy and compliance.
• Develop and implement self-pay collection strategies across the revenue cycle, including pre-service, point-of-service, and post-service collections.
• Manage patient payment plan enrollment, monitoring, and compliance processes.
• Coordinate with financial counselling, billing, and bad debt recovery teams to optimise self-pay revenue capture.
• Monitor self-pay KPIs including self-pay collection rates, payment plan conversion rates, bad debt write-off rates, and patient satisfaction scores.
• Ensure compliance with FDCPA, HIPAA, state collections laws, and internal patient financial assistance policies.
• Oversee relationships with collection agencies and early-out vendors as applicable.
• Annotate AI outputs and provide structured feedback to support AI training datasets.

Requirements

• 5+ years of experience in patient collections, self-pay revenue cycle, or patient financial services, with at least 2 years in a leadership role.
• Deep knowledge of self-pay collection workflows, FDCPA compliance, and patient financial engagement best practices.
• Experience managing early-out and bad debt collection programs, including vendor oversight.
• Familiarity with propensity-to-pay tools and patient payment technology platforms.
• Proficiency with EHR systems and patient collections/billing platforms.
• Exceptional written and verbal English communication skills.
• High attention to detail with the ability to evaluate collections strategies and identify issues in AI-generated patient communication content.

Preferred Qualifications

• CRCR, CHAM, or similar revenue cycle certification.
• Experience with digital patient payment platforms and text/email-based collections outreach.
• Background in hospital, health system, or physician group patient financial services.
• Familiarity with AI tools and comfort evaluating AI-generated patient financial communication content.
• Experience implementing propensity-to-pay analytics to prioritise collection efforts.

Why Join?

• Contribute to the development of frontier AI systems in healthcare.
• Collaborate with a world-class AI research organisation.
• Gain exposure to cutting-edge AI workflows in patient financial services and the revenue cycle.
• Opportunity to work on high-impact projects shaping the future of healthcare AI.