RunOps Support – Platform and Infra

Job Title: RunOps Support – Platform and Infra

Job Type: Contractor

Location: Remote

Job Summary:

Join our customer's team as a RunOps Support Engineer specializing in Platform and Infrastructure. In this pivotal role, you will ensure the reliability, uptime, and scalability of mission-critical platforms and tools that empower engineering teams. This is an exciting opportunity for experts passionate about modern infrastructure and operational excellence to make a direct impact.

Key Responsibilities:

• Monitor, troubleshoot, and support production infrastructure systems including servers, containers, storage, and networks.
• Respond promptly to operational incidents and alerts, leading the resolution of platform-related issues to minimize downtime.
• Manage and optimize CI/CD pipelines, leveraging tools such as Jenkins, and oversee container orchestration with Kubernetes and Helm.
• Collaborate closely with DevOps and SRE stakeholders to drive automation and enhance system reliability.
• Maintain, support, and improve internal tooling and platform services across all engineering teams.
• Participate in on-call rotations or shift work as required, ensuring continuous operational support.
• Utilize observability and monitoring tools (e.g., ELK, Grafana, Prometheus) to proactively identify and address potential issues.

Required Skills and Qualifications:

• Minimum 2+ years of experience in platform/infrastructure support, RunOps, or DevOps roles.
• Expertise in Linux systems and shell scripting for automation and troubleshooting.
• Strong hands-on experience with Docker, Kubernetes, and Helm in production environments.
• Demonstrated proficiency with CI/CD tools such as Jenkins.
• Robust knowledge of at least one major cloud platform (AWS, Azure, or GCP) and associated services.
• Familiarity with observability toolsets including ELK, Grafana, and Prometheus.
• Exceptional written and verbal communication skills, with a strong focus on clear documentation and collaborative problem-solving.

Preferred Qualifications:

• Experience supporting large-scale or multi-cloud environments.
• Background in infrastructure as code or configuration management solutions.
• Ability to drive process improvement and contribute to platform strategy initiatives.